Reference

How 808ph Handles Your Personal Information

This Privacy Policy tells you exactly what data 808ph collects when you open an account, make a deposit via GCash, Maya, or InstaPay, and browse the lobby — and how we use, store, and protect it.

Account data protectionGCash, Maya, InstaPay transaction recordsCookie and device dataYour rights to access and correctionClear contact path for data requests
808ph How 808ph Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Data

If you want to know what data we hold on your account, request a correction, or ask us to delete information, reach out through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe. For GCash or Maya transaction disputes tied to your account data, include your transaction reference so we can locate the record.

Team online

Live Chat

Open the chat widget inside the lobby — available when you are logged in to your account — and select Account and Privacy from the topic menu.

Email Support

Send your data request to our support email address shown in the account settings page. Include your registered mobile number for faster matching.

Account Settings

Some corrections — like updating your linked mobile number for GCash or Maya — can be handled directly from the Account Settings screen without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Our data handling practices are designed to keep your account information secure and give you clear control over what we store. Cookies, retention periods, and account security each work differently — here is a plain account of each.

Cookies and Tracking We use cookies to keep your session active, remember lobby preferences, and measure which pages load correctly. You can adjust cookie settings through your browser, though some features may not work without session cookies.
Account Security Your account is protected by OTP verification sent to your registered mobile number each time you log in from a new device. We also flag unusual login patterns and may temporarily hold transactions for review.
Data Retention We keep account records — including GCash, Maya, and InstaPay transaction logs — for as long as your account is active and for a defined period afterwards, in line with applicable legal requirements.
Requesting Changes You can ask us to correct inaccurate data, restrict certain processing, or request deletion of your account information by contacting support through live chat or the registered email on your account.

Privacy Policy Questions Answered

These are the questions we hear most often about how 808ph handles account data, payment records, and your rights under this policy.

We collect your name, email, mobile number, and the payment details you link — such as your GCash or Maya account. Device and session data are also logged automatically when you access the lobby.

Yes. Transaction records tied to GCash, Maya, and InstaPay are retained to process payouts, verify activity, and meet any obligations that apply under relevant law. You can request a summary through account support.

You can request deletion by contacting us via live chat or email. We will process the request in line with applicable law — some records may need to be retained for a defined period before full deletion.

We share data only with the payment processors needed to complete your GCash, Maya, or InstaPay transfers, and with any service providers required to keep the platform running. We do not sell personal data.

Basic details like your linked mobile number can be changed from the Account Settings screen. For name corrections or identity document updates, contact our support team directly through live chat or email.

We use cookies for session management, lobby preferences, and performance tracking. You can disable non-essential cookies through your browser settings, though login and navigation features depend on session cookies to work correctly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.